/mcpProcedure Step 1 Click the Search Users link. A User Search window displays. Step 2 In the First Name and Last Name fields, enter characters of the first or last name of the user and click Search. A User Search Results window displays in the same window and lists all users who matched the search criteria that you entered. Step 3 In the row for the user that you want, click Select link. The user that you chose gets added to the List of Users in the User Search window. Repeat this step to add more users. Step 4 When you have added all users, click Close in the User Search window. QoS System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for calls by each user. You may have access restrictions to view some reports depending on your job function. Note Only CAR administrators generate the QoS detail report. The report details the QoS ratings that are attributed to inbound and outbound calls on the Unified Communications Manager network for the period that is specified. Managers or CAR administrators generate the QoS summary report. The report provides a two-dimensional pie chart that shows the distribution of QoS grades that are achieved for the specified call classifications and period. The report also provides a table that summarizes the calls for each QoS. The call details in CDRs and CMRs and the QoS parameters that are provided in the Define QoS Values, on page 54 provide a basis for assigning a particular voice-quality category to a call. You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. For more information, see Automatic Generation of CAR Reports and Alerts, on page 55. QoS Parameter Operators The following table describes the QoS parameter operators that you use in generating the QoS reports. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 96 CDR Analysis and Reporting QoS System Reports