McDewey

Description Call Type Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. Local Long-distance calls that originate in the Unified Communications Manager network and go out through the PSTN. Long Distance International calls that originate in the Unified Communications Manager network and go out through the PSTN. International Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway and go into the Unified Communications Manager network. Incoming Inbound calls that originate outside the Unified Communications Manager network, enter the Unified Communications Manager network through a gateway and are transferred outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 3 In the Select QoS area, check the check boxes for the voice-quality categories that you want to be included in the report. The parameters set in the following table provide the basis for all voice-quality categories. Table 34: QoS Detail Report Voice Quality Description Voice Quality QoS for these calls represents the highest possible quality. Good QoS for these calls, although slightly degraded, still fall within an acceptable range. Acceptable Although QoS for these calls is degraded, calls still fall within a usable range. Fair QoS for these calls designates unsatisfactory quality. Poor These calls did not match any criteria for the established QoS categories. NA Step 4 Choose the date range for the period for which you want to see QoS information. Step 5 In Select Users field, you can either choose all users or search for particular users. To choose all users, check the Select All Users check box. To choose individual users, enter the user ID of the individual in the User ID field and click Add . Note You can also use a provided search function. See the User Search, on page 95. Step 6 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 7 Click View Report. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 98 CDR Analysis and Reporting Generate QoS Detail Reports