/mcpDescription Call Type Inbound calls that originate outside the Unified Communications Managernetwork, enter through a gateway, and go into the Unified Communications Managernetwork. Incoming Inbound calls that originate outside the Unified Communications Manager network, enter the Unified Communications Managernetwork through a gateway, and transfer outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 4 If you chose Generate New Report in the previous step, choose the date range for the period for which you want to generate the report. Step 5 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 6 Click View Report. Step 7 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Generate QoS by Gateway Reports Only CAR administrators generate the QoS by Gateway report. The report provides the percentage of calls that satisfy the selected QoS criteria for a period that is specified for the selected gateways. Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Unified Communications Manager system. Caution This section describes how to generate, view, or mail QoS information about all chosen gateways. Before you begin Configure the gateway by using the procedures in the Set Up Gateway, on page 34. Procedure Step 1 Choose System Reports > QoS > By Gateways. The QoS based on Gateways window displays. Step 2 In the Generate Reports field, choose a time as described in the following table. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 100 CDR Analysis and Reporting Generate QoS by Gateway Reports