McDewey

Description Call Type Inbound calls that originate outside the Unified Communications Manager network, enter the Unified Communications Managernetwork through a gateway, and transfer outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 7 Choose the date range for the period for which you want to see call information. Step 8 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 9 Click View Report. Step 10 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Traffic System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for calls by each user. You may have access restrictions to view some reports depending on your job function. Note Only CAR administrators can generate the traffic summary report. The report provides information about the call volume for a period that you specify. It includes only those call types and QoS voice-quality categories that you chose. When you configure CAR to generate a traffic summary report, you can choose different call types (On Net, Internal, Local, Long Distance, and so on). CAR compares the traffic volume for every hour interval and identifies the hour with the highest traffic volume (the Busy Hour Call Completion [BHCC] number). To obtain the overall BHCC number, choose all call types when you configure CAR. Under the report title, a separate line displays the BHCC number for that day. Tip Only CAR administrators can generate the traffic summary by phone numbers report. The report provides information about the call volume for a period and set of phone numbers that you specify, and includes only those call types and phone numbers that you choose. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 104 CDR Analysis and Reporting Traffic System Reports