/mcpGenerate Malicious Call Details Reports Only CAR administrators generate the Malicious Call Details report. The report displays the following details about malicious calls for a particular date range: origination time, termination time, duration (in seconds), origination (calling number), destination (called number), origination device, destination device, and call classification. This section describes how to generate, view, or mail a Malicious Call Detail report. Procedure Step 1 Choose System Reports > Malicious Call Details. The Malicious Call Details window displays. Step 2 In the From Date drop-down list boxes, choose the month, day, and year from which you want malicious call details. Step 3 In the To Date drop-down list boxes, choose the month, day, and year to which you want malicious call details. Step 4 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 5 To view the report, click View Report. Step 6 To mail the report to an email recipient, see the Mail Reports, on page 63. Precedence Call Summary System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for calls by each user. You may have access restrictions to view some reports depending on your job function. Note Generate Precedence Call Summary Reports Only CAR administrators generate the Call Summary by Precedence report. The report displays the Call Summary for the precedence values that you choose by Hour of Day, Day of Week, or Day of Month. This section describes how to generate, view, or mail a Call Summary by Precedence report. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 113 CDR Analysis and Reporting Generate Malicious Call Details Reports