McDewey

Note The Executive Override precedence level that is mentioned in the MLPP Precedence level on the Administration page will be considered as Flash Override in this report. Note To uncheck the precedence level check boxes, click Clear All. Step 4 In the From Date drop-down list boxes, choose the month, day, and year from which you want precedence summary information. Step 5 In the To Date drop-down list boxes, choose the month, day, and year for which you want precedence summary information. Step 6 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 7 Click View Report. Step 8 To mail the report to an e-mail recipient, see the Mail Reports, on page 63. System Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for each call by each user. You may have access restrictions to view some reports depending on your job function. Note Generate System Reports Only CAR administrators generate the System Overview report that provides the entire set of system reports in one report. The System Overview report includes the following information: • Top five users based on charge. • Top five destinations based on charge. • Top five calls based on charge. • Top five users based on duration. • Top five destinations based on duration. • Top five calls based on duration. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 115 CDR Analysis and Reporting System Reports