Description
Field
Number of calls presented and received at the
specified time duration/day.
Number of calls received = Number of calls handled
- Number of calls abandoned + Number of calls
Forwarded due to no Answer + Number of calls
Forwarded due to Busy + Number of calls Failed.
No.of Calls Presented/Received
Number of calls answered.
No.of Calls Handled/Answered
Number of calls that went on/off hook but were never
connected or answered.
No.of Calls Abandoned (Not Answered nor
Redirected)
Number of calls that were forwarded due to no reply.
No.of Calls Forwarded due to no Answer (FONA)
Number of calls that were forwarded since the
receiving end was busy.
No.of Calls Forwarded due to Busy (FOB)
Number of calls that failed to go through.
No.of Calls Failed
Lists the name of the available Hunt Pilots.
Hunt Pilot Name
List the line numbers of the hunt members.
Line Number
Figure 32: Hunt Pilot Summary Report, on page 168 displays sample output of the Hunt Pilot Summary report
in PDF format.
Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs
167
CDR Analysis and Reporting
Hunt Pilot Summary Report Results