McDewey

Before you begin Before you begin the following procedure, perform all the steps in the Export CDR and CMR Records, on page 179. Procedure Step 1 From the Export CDR/CMR Record Results window, right-click either the CDR Dump or CMR Dump link. A popup window that comprises the following options displays: a) Open - This option allows you to open the window that contains the CDR/CMR dump in the same window. b) Open in a New Window - This option allows you to open the window that contains the CDR/CMR dump in a new window. c) Save Target As... - This option allows you to save the CDR/CMR dump to a location on your computer. d) Print Target - This option allows you to print the CDR/CMR dump information. e) Copy Shortcut - This option allows you to copy the window shortcut to paste in another file. f) Add to Favorites - This option allows you to add the CDR/CMR dump to your Favorites folder. g) Properties - This option provides the properties of the CDR/CMR dump file. Step 2 From the pop-up window, choose one of the options. Step 3 If you chose to save the CDR/CMR dump to your computer, choose a location in which to save the dump and click Save. After the download is complete, you can locate the file wherever you download it to open it. Step 4 To delete the CDR and/or CMR dump, check Delete File check box and click Back or Close. The files get deleted. Note If you do not check the Delete File check box(es) (for example, if the CDR or CMR dump files get left undeleted), the background process deletes the files daily. Because the CDR and CMR dump files are large, Cisco recommends that you download the file to a local disk and delete them from the server to avoid the disk usage on the server side. CDR Data Call detail records (CDRs) detail the called number, the number that places the call, the date and time that the call starts, the time that the call connects, and the time that the call ends. Call management records (CMRs), or diagnostic records, detail the jitter, lost packets, the amount of data sent and received during the call, and latency. CDR data comprises CDRs and CMRs collectively. A single call can result in the generation of several CDRs and CMRs. Unified Communications Manager records information regarding each call in CDRs and CMRs. CDRs and CMRs, known collectively as CDR data, serve as the basic information source for CAR. The Cisco CDR Agent service transfers CDR and CMR files that Unified Communications Manager generates from the local host to the CDR repository node, where the CDR Repository Manager service runs over a SFTP connection. If the SFTP connection fails, the Cisco CDR Agent services continue to make connection attempts to the CDR repository node until a connection is made. The CiscoCDR Agent service sends any accumulated CDR files when the connection to the CDR Repository node resumes. The CDR Repository Manager service maintains the CDR and CMR files, allocates the amount of disk space for use by CMRs and CDRs, sends the Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 180 CDR Analysis and Reporting CDR Data