McDewey

Description Severity Name The CDR Agent cannot send CDR files from the Cisco Unified CM node to the CDR Repository node on retries. ERROR_ALARM CDRAgentSendFileFailureContinues For additional information on these alarms and recommended action, see the alarm definitions at Cisco Unified Serviceability > Alarm > Definitions > CDRRepAlarmCatalog. For more information on CDR services and alarms, see the Cisco Unified Serviceability Administration Guide. CDR Search In all CDR Search reports, the system only displays the oldest 100 records that fall into the time and date range that you configure. The CDR Search reports generate only in HTML format. You can configure CDR searches to verify the details of a call. The search forms groups of all the related legs of a call, which can be useful if the call involves a conference or transfer. This method helps you track the progress and quality of each part of an entire call. This section describes the following features: • CDR Search by User/Phone Number/SIP URL - Available for CAR administrators. You can search CDRs by the user or directory number (calling, original called, final called, or bridge number) to analyze call details for the first 100 records that satisfy the search criteria. You can search for calls by using specific numbers for the period that you specify, which helps you trace calls that are placed from or to any specific numbers for diagnostic or informational purposes. All associated records, such as transfer and conference calls, appear together as a logical group. If you do not specify the phone number or SIP URL, the system returns the first 100 CDR records that match the date range that you specify. • CDR Search by Gateway - Available for CAR administrators. You can search CDRs by gateways to analyze the call details of calls that are using specific gateways. This method helps you trace issues on calls through specific gateways. • CDR Search by Cause for Call Termination - Available for CAR administrators. You can search CDRs by cause for call termination to get information about the cause for the termination of a call. You can choose from a list of causes for call termination and can generate the report for a particular date range. The generated report contains the report criteria, along with the total number of calls that were placed in the given time. In addition, a table displays with the fields Call Termination Cause Value and description, the total number of calls, and the percentage of calls for each Call Termination Cause, and an option to choose the CDRs. • CDR Search by Call Precedence Level - Available for CAR administrators. You can search CDRs by call precedence level. The report that generates allows you to view the CDRs on the basis of precedence. You can choose the precedence level and date range for which to generate a report. The report displays the number of calls and the percentage of these calls for each precedence level that you choose. Report criteria display the precedence levels and date range for which the report-generated information in the Call Precedence Details window. You can view the media information and the CDR-CMR dump from the CDR Search by Precedence Levels Result window. The media information and CDR-CMR dump information display in separate windows. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 182 CDR Analysis and Reporting CDR Search