/mcpCDR13: Dave -> Ed Field Names 0 destTerminationOnBehalfOf 98 lastRedirectRedirectReason 4 lastRedirectRedirectOnBehalfOf 0 origConversationID 0 destConversationID ConfControllerDn=10 03;ConfControllerDe viceName=SEP0003E33 3FAD1;ConfRequestor Dn-1003;ConfRequest orDeviceName=SEP000 3E333FAD1 Comment Agent Greeting Calls The Agent Greeting call feature instructs Unified Communications Manager to play a prerecorded announcement to the customer automatically after successful media connection to the agent device occurs. Both the agent and the customer hear the Agent Greeting. Example of an Agent Greeting Call 1. The customer (1001) calls the agent (1006). 2. The agent (1006) answers the call. The customer and the agent connect. 3. The Agent Greeting call feature instructs Unified Communications Manager to play a prerecorded announcement to the customer automatically after successful media connection to the agent device occurs. This causes an IVR (1000) to connect to the Built-In Bridge (BIB) of agent phone. Both the agent and the customer hear the Agent Greeting. 4. The customer-agent call ends. A CDR gets generated for the customer-to-agent call. A CDR gets generated for the IVR (1000) to BIB of agent phone. The CDR for the IVR to agent BIB specifies the comment AgentGreeting=<agentCI>. The OnBehalfOf field is set to 33 and redirectReason code is set to 752 for Agent Greeting call. Call From IVR to Agent BIB Call From Customer to Agent Field Names 270002 270001 globalCallID_callId 22980861 22980857 origLegCallIdentifier 22980862 22980858 destLegIdentifier 1000 1001 callingPartyNumber b00121104001 1006 originalCalledPartyNumber Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 266 CDR Records Agent Greeting Calls