McDewey

To restore the default setting, click Restore Defaults. Factor Voice Quality To further define the cost of calls, you can specify a multiplication factor for the voice quality of a call. For example, if subscribers are paying a premium price to ensure the highest voice quality on calls, you can apply various multiplication factors to the base charge/block that you specified in the Call Duration window depending on the voice quality. Using a multiplication factor other than 1.00 helps differentiate between the various voice qualities calls as well. This section describes how to establish call cost when calls that have a certain voice quality cost more. If you do not want to increase, call cost by voice quality, you can use the default values. The default multiplication factor equals 1.00, so no increase in call cost occurs for voice quality. Note Procedure Step 1 Choose Report Config > Rating Engine > Voice Quality. The Voice Quality window displays. Step 2 In the Multiplication Factor field, enter the number by which you want the base charge/block to be multiplied when a call occurs in the specified voice-quality category. The 'Define QoS values' section defines the voice-quality categories: Good, Acceptable, Fair, and Poor. Example Voice Quality Good; Factor 1.2 Voice Quality Acceptable; Factor 1.0 Voice Quality Fair; Factor 1.0 Voice Quality Poor; Factor 0.8 A good call gets charged 1.2 times that of an acceptable or fair call. A poor call gets charged 0.8 times that of an acceptable or fair call. Note Multiplication factor for a good call >= the multiplication factor for acceptable >= multiplication factor for fair >= multiplication factor for poor. Step 3 Cick Update . Tip To restore the default setting, click Restore Defaults. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 53 CDR Analysis and Reporting Factor Voice Quality