McDewey

C H A P T E R 4 User Reports • User Reports Overview, on page 61 • Bills User Reports, on page 65 • Top N User Reports, on page 68 • Assistant User Reports, on page 74 • IP Phone Service User Reports, on page 76 • Review User Reports Results, on page 77 User Reports Overview CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to: • Load balancing • System performance • Troubleshooting • Managers - Generate reports for users, departments, QoS to help with the call monitoring for budgeting or security purposes, and for determining the voice quality of the calls. • Individual users - Generate a billing report for their calls. You may have access restrictions to view some reports depending on your job function. Note User Reports Description Users, managers, and CAR administrators can generate user reports. CAR includes the following user reports: • Bills • Individual - Available for users, managers, and CAR administrators. Individual bills provide call information for the date range that you specify. You can generate, view, or mail summary or detail Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 61