/mcpStep 6 Choose the date range for the period for which you want to see call information. Step 7 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 8 Click View Report. Step 9 Click Send Report. If you want to mail the report, follow the procedure that is described in the Mail Reports, on page 63. Generate Department Bills Reports Before you can configure the Department Bills report, you must ensure a device with an assigned Owner User ID and Manager User ID exists in Cisco Unified CM Administration for each user that is included in the report. Use the following procedure to add the device, Owner User ID, and the associated Manager User ID for each user: Procedure Step 1 Choose Device > Phone > Add a New Phone > Phone Configuration in Cisco Unified CM Administration. Step 2 Add the information for the device and the user. Step 3 Choose User Management > End User > Add, in Cisco Unified CM Administration. Step 4 Add the Manager User ID information to the end user information. Note If the Extension Mobility feature is enabled on the device and the user logs into the phone and places a call, the User ID that gets recorded in the CDRs is the logged in User ID. If extension mobility is not enabled on the device, the User ID that gets recorded in the CDRs specifies the “Owner User ID” that is configured for the device. In the situation were neither the User ID nor the Owner User ID is configured (that is, extension mobility is not enabled, and the Owner User ID is not configured), the User ID field in the CDRs gets recorded as blank. CAR uses the default User ID of “_unspecified user” when it loads the CDRs, and the CDRs are not seen in the Department Bills User reports because no user by the name “_unspecifieduser” exists in the Cisco Unified CM database. If you look for the reports for a particular end user in the directory, either the User ID for the particular end user must be configured as the Owner User ID for the device or the particular end user must have logged in to the device with the Extension Mobility feature enabled. Step 5 Perform one of the following tasks: a) Choose Bills > Department, if you are a manager. b) Choose User Reports > Bills > Department, if you are a CAR administrator. Step 6 Choose Summary or Detail, in the Report Type field. Summary reports - Provides a summary of all calls for a chosen period, including the call classification (OnNet, Internal, Local, Long Distance, International, Incoming, Tandem, or Others), the QoS information, the total number of calls that were made, and the charges that were incurred. Detailed reports - Provides the date of the call, origination time of the call, origination number (calling number), destination number (called number), call classification (On Net, Internal, Local, Long Distance, International, Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 67 CDR Analysis and Reporting Generate Department Bills Reports