/mcp• Individual users - Generate a billing report for their calls. You may have access restrictions to view some reports depending on your job function. Note Top N Reports Top N Charge reports the users who made the maximum charge for the specified date range. If you are a manager, the report includes the top charges for all calls that users who report to you made during the specified period. If you are a CAR administrator, the report includes the top charges for all calls that all users on the system made for the specified period. You can generate each Top N Charge report with options to show the information by individual users, by destinations, or by all calls. Top N Duration reports the top number of users that incurred a maximum time on calls during a period that you specify. If you are a manager, the report lists the top number of users who report to you that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. If you are a CAR administrator, the report lists the top number of users that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. You can generate each Top N Duration report with options to show the information by individual users, by destinations, or by all calls. Top N Number of Calls reports the top number of calls that were made and received by users during a period that you specify. If you are a manager, the report lists the top number of calls by users among the users who report to you for the chosen date range. If you are a CAR administrator, the report lists the top number of calls for each user in the system. You can generate each Top N Number of Calls report with options to show the information by individual users and by extensions. Generate Top N by Charge Reports This section describes how to generate, view, or mail reports about the top calls when classified by cost. Procedure Step 1 Perform one of the following tasks: a) Choose Top N > By Charge, if you are a manager. b) Choose User Reports > Top N > By Charge, if you are a CAR administrator. Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types. Tip To check all check boxes, click Select All; to uncheck the check boxes, click Clear All. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 69 CDR Analysis and Reporting Top N Reports