McDewey

Description Call Type International calls that originate in the Unified Communications Manager network and go out through the PSTN. International Inbound calls that originate outside the Unified Communications Manager network, enter through a gateway, and go into the Unified Communications Manager network. Incoming Inbound calls that originate outside the Unified Communications Managernetwork, enter the Unified Communications Manager network through a gateway, and then are transferred outbound from the Unified Communications Manager network through a gateway. Tandem All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others Step 3 In the Report Type field, choose a report type as described in the following table. Table 20: Top N by Duration Report Types Description Report Type This report lists the users who incurred the maximum duration. By Individual Users This report lists the destinations that incurred the maximum duration. By Destinations This report lists the calls that incurred the maximum duration. By All Calls Note Top N Destinations by Duration reports display the top destinations based on the duration of the calls. If the same destination number comprises different call classifications (for example, some are Internal and some are Incoming), they get treated and listed separately in these reports. Step 4 In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report and go to the table. Note You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager. Step 5 Enter the number (n) of records to display in the report in the No of Records field. The default designates five. Step 6 Choose the date range for the period for which you want to generate the report. Step 7 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 8 Click View Report. Step 9 Click Send Report, if you want to mail the report button. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 72 CDR Analysis and Reporting Generate Top N by Duration Reports