/mcpTable 22: Top N by Number of Calls Report Types Description Report Type This report lists the users who incurred the maximum number of calls. By Individual Users This report lists the extensions that have placed or received the greatest number of calls in your group (managers) or the system (CAR administrators). By Extensions Step 4 In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default Generate New Report and go to the table. Note You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager. Step 5 Enter the number (n) of records that display in the report in the No of Records field. The default designates five. Step 6 Choose the date range for the period for which you want to generate the report. Step 7 Choose CSV in the Report Format area, if you want the report in CSV format. Choose PDF in the Report Format area, if you want the report in PDF format. Step 8 Click View Report. Step 9 Click Send Report, if you want to mail the report. To send the report, perform the procedure that is described in the Mail Reports, on page 63. Assistant User Reports CAR provides reporting capabilities for three levels of users: • Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting. • Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls. • Individual users - Generate a billing report for their calls. You may have access restrictions to view some reports depending on your job function. Note Assistant Usage Reports CAR provides call completion usage reports for the following Cisco Unified Communications Manager Assistant users: manager(s) and the configured/assigned assistant(s) that manage the calls of the manager(s). Only CAR administrators can generate the Cisco Unified Communications Manager Assistant reports. The Cisco Unified Communications Manager Assistant menu allows you to choose all or a subset of managers or assistants by using simple search functionality that is based on partial or complete first or last name. You can Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 74 CDR Analysis and Reporting Assistant User Reports