McDewey

Description Field Call Classification - Call categories specify classes. Outgoing calls that originate on one Unified Communications Manager network, go out through a trunk, and terminate on a different Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an OnNet call if it is configured as such in the CAR dial plan configuration window. See Set Up Dial Plan, on page 31. On Net Calls, including intracluster calls, that originate in the Unified Communications Manager network and end in the same Unified Communications Manager network (no gateways or trunks are used). Internal Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes. Local Long-distance calls that originate in the Unified Communications Manager network that go out through the PSTN. Long Distance International calls that originate in the Unified Communications Manager network and go out through the PSTN. International All other outgoing calls, such as toll-free numbers or emergency calls such as 911. Others The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories: • Good - QoS for these calls designates the highest possible quality. • Acceptable - QoS for these calls shows them slightly degraded but still within an acceptable range. • Fair - QoS for these calls, that although degraded, still fall within a usable range. • Poor - QoS for these calls get categorized as unsatisfactory. • NA - These calls do not match any criteria for the established QoS categories. See the Define QoS Values, on page 54 and the Generate QoS by Gateway Reports, on page 100. QOS The time, in seconds, that the call remains connected. Duration(s) The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides the basis for charges. See the Define QoS Values, on page 54. Charge The following figures display a sample output from the Individual Bill and Department Bill Detail reports. Call Reporting and Billing Administration Guide for Cisco Unified Communications Manager, Release 15 and SUs 81 CDR Analysis and Reporting Bill Detail Report Results