/mcpIf the same directory number exists in different partitions, for example, directory number 1000 exists in partitions 1 and 2, allows the CFA activation on the phone. Tip CFA loops do not affect call processing because supports CFA loop breakout, which ensures that if a CFA loop is identified, the call goes through the entire forwarding chain, breaks out of the Call Forward All loop, and the loop is completed as expected, even if CFNA, CFB, or other forwarding options are configured along with CFA for one of the directory numbers in the forwarding chain. For example, the user for the phone with directory number 1000 forwards all calls to directory number 1001, which has forwarded all calls to directory number 1002, which has forwarded all calls to directory number 1000, which creates a CFA loop. In addition, directory number 1002 has configured CFNA to directory number 1004. The user at the phone with directory number 1003 calls directory number 1000, which forwards to 1001, which forwards to 1002. identifies a CFA loop, and the call, which breaks out of the loop, tries to connect to directory number 1002. If the No Answer Ring Duration timer expires before the user for the phone with directory number 1002 answers the call, forwards the call to directory number 1004. For a single call, may identify multiple CFA loops and attempt to connect the call after each loop is identified. The forward does not work from self care portal unless css is already configured correctly to reach this number from line web page , and the "forwarded to ###" always comes up. Note Procedure Step 1 From Unified Communications Self Care Portal, choose Phones > Call Forwarding. Step 2 Choose your phone number and do the following: • To forward calls to a voicemail account, check the Forward all calls to: check box, and choose Voicemail from the drop-down list. • To forward calls to another phone number, check the Forward all calls to: check box, and choose Add a new number from the drop-down list, and enter the phone number in the text box. Cisco Unified Communications Self Care Portal User Guide, Release 15 16 Phone Feature Configuration Forward Your Phone Calls