/mcpnot possible for two users on the same cluster to share a common userID, so the conflicting users must reside on separate clusters. Recommended Action Begin by compiling a list of the duplicate UserIDs. The User Troubleshooter section on the IM and Presence System Troubleshooter will display up to 10 duplicate UserIDs. Alternatively, the following Administration CLI command will supply all affected UserIDs: utils users validate. Once the list has been compiled, check to see why each UserID is being duplicated and take the appropriate action. There are two potential reasons why an entry may be marked as Duplicate. (1) The same user has been enabled for IM and Presence on more than one cluster. In this case, disable IM and Presence for the user for all but one of the clusters to solve the issue. (2) Two or more different users, each on different clusters share a common UserID. In this case, re-configure the appropriate user's UserIDs on CUCM such that they no longer conflict with one another. If UserID values are synced from a LDAP Directory, the reconfiguration may need to take place on that Directory. Error Message %UC_ReplWatcher-1-DuplicateDirectoryURI: %[HostName=String][AppID=String][ClusterID=String] [NodeID=String]: Cisco IM and Presence Data Monitor has detected that two or more users on the system share the same Directory URI value.. Explanation Cisco IM and Presence Data Monitor has detected that two or more users on the system share the same Directory URI value. This is a misconfiguration as all users must have a unique Directory URI. This may result in undetermined behaviour in routing IM and Presence packets to the affected users. It is not possible for two users on the same cluster to share a common Directory URI, so the conflicting users must reside on separate clusters. Recommended Action Begin by compiling a list of the duplicate Directory URIs. The User Troubleshooter section on the IM and Presence System Troubleshooter will display up to 10 duplicate Directory URIs. Alternatively, the following Administration CLI command will supply all affected Directory URIs: utils users validate. Once the list has been compiled, check to see why each URI is being duplicated and take the appropriate action. There are two potential reasons why an entry may be marked as Duplicate. (1) The same user has been enabled for IM and Presence on more than one cluster. In this case, disable IM and Presence for the user for all but one of the clusters to solve the issue. (2) Two or more different users, each on different clusters share a common DirectoryURI. In this case, re-configure the appropriate user's Directory URI on CUCM such that they no longer conflict with one another. If Directory URI values are synced from a LDAP Directory, the reconfiguration may need to take place on that Directory. Error Message %UC_ReplWatcher-4-DuplicateDirectoryURIWarning: %[HostName=String][AppID=String] [ClusterID=String][NodeID=String]: Cisco IM and Presence Data Monitor has detected that two or more users on the system share the same Directory URI value.. Explanation Cisco IM and Presence Data Monitor has detected that two or more users on the system share the same Directory URI value. This is a misconfiguration as all users must have a unique Directory URI. This misconfiguration will not immediately impact users. However if the IM Addressing Scheme is switched to Directory URI, it will result in undetermined behaviour in routing IM and Presence packets to the affected users. It is not possible for two users on the same cluster to share a common Directory URI, so the conflicting users must reside on separate clusters. Recommended Action Begin by compiling a list of the duplicate Directory URIs. The User Troubleshooter section on the IM and Presence System Troubleshooter will display up to 10 affected Directory URIs. Alternatively, the following Administration CLI command will supply all affected Directory URIs: utils users validate. Once the list has been compiled, check to see why each URI is being duplicated and take the appropriate action. There are two potential reasons why an entry may 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 129/343