/mcpbe marked as Duplicate: 1) The same user has been enabled for IM and Presence on more than one cluster. In this case, disable IM and Presence for the user for all but one of the clusters to solve the issue. 2) Two or more different users, each on different clusters share a common DirectoryURI. In this case, re-configure the user's Directory URI on CUCM such that they no longer conflict with one another. If Directory URI values are synced from a LDAP Directory, the reconfiguration may need to take place on that Directory. Error Message %UC_ReplWatcher-1-InvalidDirectoryURI: %[HostName=String][AppID=String][ClusterID=String] [NodeID=String]: Cisco IM and Presence Data Monitor has detected that one or more users have an invalid Directory URI value.. Explanation Cisco IM and Presence Data Monitor has detected that one or more users have an invalid Directory URI value. An invalid Directory URI is deemed an entry that is either empty or does not follow the basic user@domain URI format. This misconfiguration will mean the affected users will be unable to sign into IM and Presence. Recommended Action Begin by compiling a list of the affected users. The User Troubleshooter section on the IM and Presence System Troubleshooter will display up to 10 affected users. Alternatively, the following Administration CLI command will supply all affected users and their home location: utils users validate. Once the list has been compiled, proceed to edit the Directory URI value for these users on CUCM. If the Directory URI field is synced from a LDAP Directory, make the required modification to that user on the Directory instead. Error Message %UC_ReplWatcher-4-InvalidDirectoryURIWarning: %[HostName=String][AppID=String] [ClusterID=String][NodeID=String]: Cisco IM and Presence Data Monitor has detected that one or more users have an invalid Directory URI value.. Explanation Cisco IM and Presence Data Monitor has detected that one or more users have an invalid Directory URI value. An invalid Directory URI is deemed an entry that is either empty or does not follow the basic user@domain URI format. This misconfiguration will not immediately impact users. However if the IM Addressing Scheme is switched to Directory URI, the affected users will be unable to sign into IM and Presence. Recommended Action Begin by compiling a list of the affected users. The User Troubleshooter section on the IM and Presence System Troubleshooter will display up to 10 affected users. Alternatively, the following Administration CLI command will supply all affected users and their home location: utils users validate. Once the list has been compiled, proceed to edit the Directory URI value for these users on CUCM. If the Directory URI field is synced from a LDAP Directory, make the required modification to that user on the Directory instead. Error Message %UC_ConfigAgent-3-EspConfigAgentMemAllocError: %[Location=String][AppID=String] [ClusterID=String][NodeID=String]: Cisco Config Agent service was unable to allocate memory. Explanation Cisco Config Agent service failed to allocate memory Recommended Action Using RTMT, verify system memory is low or exhausted. This alarm may indicate the system is overloaded which may require reassigning users to other nodes in the IM and Presence Service cluster. You can reassign users to other nodes using the Topology page on the IM and Presence Service Administration GUI 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 130/343