/mcpError Message %UC_XcpCM-2-PushNotificationFailedInvalidDeviceToken: %[Type=String][TrackingID=String] [SourceUserJID=String][DestinationUserJID=String][ErrorCode=String][ErrorDescription=String] [component=String][AppID=String][ClusterID=String][NodeID=String]: Cisco XCP Config Manager was not able to send Push Notification. Explanation An attempt to send a Push Notification to Cisco Cloud(Push Microservice) failed due to an invalid device token. Recommended Action Have the impacted user attempt to logout and log back in to Jabber. If this does not resolve the issue, please contact Cisco Technical Support. Error Message %UC_XcpCM-2-PushNotificationFailedInvalidAccessToken: %[Type=String][TrackingID=String] [SourceUserJID=String][DestinationUserJID=String][ErrorCode=String][ErrorDescription=String] [component=String][AppID=String][ClusterID=String][NodeID=String]: Cisco XCP Config Manager was not able to send Push Notification. Explanation An attempt to send a Push Notification to Cisco Cloud(Push Microservice) failed due to an invalid access token. Recommended Action Inspect the IMnPresence XCP Config Manager service logs to ensure the AccessToken was fetched and refreshed in a timely manner. If this was done in a timely manner, then the issue may be on the Cisco Cloud side. In that case, please contact Cisco Technical Support for further debugging. Error Message %UC_XcpCM-2-AccessTokenFetchFailed: %[Type=String][ErrorCode=String][ErrorDescription=String] [component=String][AppID=String][ClusterID=String][NodeID=String]: Cisco XCP Config Manager was unable to fetch the Access Token Explanation Cisco XCP Config Manager was unable to fetch the access token Recommended Action Take action as appropriate based on the Error Code and Error Description. If further assistance is required, please contact Cisco Technical Support. Error Message %UC_XcpCM-2-InvalidPushPacket: %[Type=String][ErrorDescription=String][component=String] [AppID=String][ClusterID=String][NodeID=String]: Cisco XCP Config Manager was not able to send Push Notification. Explanation An attempt to send a Push Notification to Cisco Cloud(Push Microservice) failed due to an Invalid Push Packet. Recommended Action Take action as appropriate based on the Error Description. Further analysis may require investigation including the Client and server-side XCP Router service. If further assistance is required, please contact Cisco Technical Support. 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 153/343