/mcp[AppID=String][ClusterID=String][NodeID=String]: The Cisco Collaboration Cloud returned error code 410 in response to a Push Notification sent from the Cisco CallManager service. Explanation The push notification sent from the Cisco CallManager Service to the Cisco Collaboration Cloud returned an error due to an invalid device token. Until a valid device token is sent by this iOS Jabber device it will no longer receive push notifications. Recommended Action The user must log out and log back in to the Jabber client on the iOS device. Error Message %UC_CALLMANAGER-1-PushNotificationServiceAccessTokenUnavailable: %[Type=String] [Reason=Enum][ErrorText=String][TrackingId=String][AppID=String][ClusterID=String] [NodeID=String]: Cisco Push Notification Service (CPNS) does not have a valid Access Token Enum Definitions - Reason code Value Definition 0 Access token is not available due to unknown reason 400 invalid_request, unsupported_grant_type, invalid_client, invalid_refresh_token, tokenlimit_reached 401 invalid refresh_guid 405 Method Not Allowed 413 Payload too large 500 Internal Server Error 503 Service unavailable Explanation Cisco Unified Communications Manager requires a valid access token to send push notifications to the Cisco Collaboration Cloud. This access token is currently not available due to an authentication or network error. Recommended Action Check on the Cloud Onboarding page to confirm that the Onboarding process has completed successfully. If the issue persists contact Cisco TAC for further assistance. Error Message %UC_CALLMANAGER-3-SecureSIPTrunkExportControlNotAllowed: %[SIPTrunk=String][AppID=String] [ClusterID=String][NodeID=String]: A Secure SIP trunk is provisioned while CUCM Cluster is not entitled for Export Control Compliance Explanation A SIP trunk is provisioned with an Encrypted SIP Trunk Security Profile or has "SRTP Enabled" but this Unified Communications Manager cluster is not licensed for Export Control functionality. Recommended Action Remove encryption settings from this SIP Trunk or ensure Smart License registration is completed using the Registration Token received from the Smart/Virtual Account that has "Allow export-controlled functionality" checked. 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 302/343