/mcplocked out of his or her account. Lockouts can occur for one of the following reasons: 1) Too many tries: a user made too many login attempts using invalid credentials. Contact the user to confirm that he or she has been attempting to login. You can verify a user's login credential in Cisco Unified CM Administration (User Management > End User/Application User), select the User and click the Edit Credential button, then, under Credential Information, enable the Reset Hack Count checkbox to reset the hack count for this user and clear the Time Locked Due to Failed Login Attempts field. After the counter resets, notify the user that he or she can try logging in again. 2) Account locked by administrator: when warranted, an administrator can lockout a user's access. To do so, go to Cisco Unified CM Administration and click User Management > End User/Application User, select the user and click the Edit Credential button, then . To lock or unlock a user's account, under the Credential Information page, select or deselect the Locked by Administrator checkbox. 3) Account locked due to an extended period of inactivity: the Administrator must notify the user that his or her account has been locked due to inactivity. To unlock the user's 5/24/26, 3:34 AM System Error Messages for Cisco Unified Communications Manager 15 - Cisco https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/err_msgs/15_x/ccmalarms15.html 10/343