/mcptelephone number of the person that they are trying to call. The two main components of Web Dialer comprise the Web Dialer Servlet and the Redirector Servlet. For more information, see the Web Dialer Tech Center on the Cisco Developer Network http://developer.cisco.com/web/wd/home. For more information on Cisco Web Dialer, see Unified Communications Manager XML Developers Guide for relevant release of Unified Communications Manager at the following location: http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html. Serviceability Interfaces The following are the serviceability interfaces of Unified Communications Manager: Serviceability XML A collection of services and tools designed to monitor, diagnose, and address issues specific to UnifiedCM. serviceabiltiy XML interface: • Provides platform, service and application performance counters to monitor the health of UnifiedCM hardware and software • Provides real-time device and Computer Telephony Integration (CTI) connection status to monitor the health of phones, devices, and applications connected to Unified Communications Manager. • Enables remote control (Start/Stop/Restart) of Unified Communications Manager services. • Collects and packages Unified Communications Manager trace files and logs for troubleshooting and analysis. • Provides applications with Call Detail Record files based on search criteria. • Provides management consoles with SNMP data specific to Unified Communications Manager hardware and software. For more information, see the Serviceability XML Tech Center on the Cisco Developer Network http://developer.cisco.com/web/sxml/home. SNMP/MIBs SNMP interface allows external applications to query and report various UCMgr entities. It provides information on the connectivity of the Unified Communication Manager to other devices in the network, including syslog information. The MIBs supported by Unified Communications Manager includes: • Cisco-CCM-MIB, CISCO-CDP-MIB, Cisco-syslog-MIB • Standard MIBs like MIB II, SYSAPPL-MIB, HOST RESOURCES-MIB • Vendor MIBs For more information, see the SNMP/MIB Tech Center on the Cisco Developer Network http://developer.cisco.com/web/sxml/home. Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 11 Overview Serviceability Interfaces