/mcpagent. CallReason will be LINECALLREASON_DIRECT for the monitored call on Supervisor as CTI reports the CallReason = CtiReasonSilentMonitoring/ CtiReasonRecording for respective Feature. CallAttribute information in devspecific part of callInfo for a call on Supervisor is not cleared when the agent drops the call, in case the Monitored call is being conferenced by two Supervisors. Note Interface Changes New error Code – LINEERR_SECURITY_CAPABILITIES_MISMATCH 0xC000000E Existing Cause Code – LINEDISCONNECTMODE_INCOMPATIBLE 0x00000400 New LINE_DEVSPECIFIC message Type -SLDSMT_MONITORING_TERMINATED. For more information, see Silent Monitoring Session Terminated Event, on page 417. New LineDevSpecificSetStatusMessage Flag -DEVSPECIFIC_SILENT_MONITORING_TERMINATED. For more information, see Set Status Messages, on page 355. In the CallAttributeInfo_ExtA0 field, LINECALLINFO::DEVSPECIFIC added the TransactionID field. For more information, see Details, on page 332. Message Sequences See Secure Monitoring and Recording, on page 951. Select Calls The Select softkey on IP phones lets a user select call instances to perform feature activation, such as transfer or conference, on those calls. The action of selecting a call on a line locks that call, so it cannot be selected by any of the shared line appearances. Pressing the “Select” key on a selected call will deselect the call. Cisco Unified TSP does not support the “Select” function to select calls because all transfer and conference functions contain parameters that indicate on which calls the operation should be invoked. Cisco Unified TSP supports the events that a user who selects a call on an application-monitored line causes. When a call on a line is selected, all other lines that share the same line appearance will see the call state change to dwCallState = CONNECTED and dwCallStateMode = INACTIVE. Conference Changes Transfer Changes Set the Original Called Party Upon Redirect Two extensions enable setting the original called party upon redirect as follows: Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 93 Features Supported by TSP Select Calls