/mcpThe behaviors of toneDirection are as follows: • The existing service parameters for toneDirection are used for both silent and whisper coaching monitoring sessions. The service parameters are “Play Monitoring Notification Tone To Observed Target” (for a local party or an agent) and “Play Monitoring Notification Tone To Observed Connected Parties” (for a remote party or a customer). • For CciscoLineDevSpecificStartCallMonitoring (monitoring mode = Silent) or CciscoLineDevSpecificMonitoringUpdateMode (monitoring mode = Silent), the application specified toneDirection is used in addition to the toneDirection configured with the service parameters. • For CciscoLineDevSpecificStartCallMonitoring (monitoring mode = Whisper) or CciscoLineDevSpecificMonitoringUpdateMode (monitoring mode = Whisper), the application specified toneDirection for a remote side (customer only) is honored. This feature uses the service parameter that configured play toneDirection and the application specified toneDirection to play the tone to the remote side (customer only). The following table lists effective toneDirection for StartSilentMonitoring/Toggle to SilentMonitoring. Table 1: Effective ToneDirection for StartSilentMonitoring/Toggle to SilentMonitoring Observed Target = true Observed Connected Parties = true Observed Target = false Observed Connected Parties = true Observed Target = true Observed Connected Parties = false Observed Target = false Observed Connected Parties = false Both Remote Only Local Only None AppRequests toneDirection = None Both Both Local Only Local Only AppRequests toneDirection = Local Only Both Remote Only Both Remote Only AppRequests toneDirection = Remote Only Both Both Both Both AppRequests toneDirection = Both The following table lists effective toneDirection for Start WhisperCoaching/Toggle to WhisperCoaching. Table 2: Effective ToneDirection for StartWhisperCoaching/Toggle to WhisperCoaching Observed Target = true Observed Connected Parties = true Observed Target = false Observed Connected Parties = true Observed Target = true Observed Connected Parties = false Observed Target = false Observed Connected Parties = false Remote Only Remote Only None None AppRequests toneDirection = None Remote Only Remote Only None None AppRequests toneDirection = Local Only Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 105 Features Supported by TSP Whisper Coaching