McDewey

Verify the Cisco Unified CM TSP Installation Use the Microsoft Windows Phone Dialer Application to verify that the Cisco TSP client has been installed and is configured correctly. Locate the dialer application by performing a search for dialer.exe. Procedure Step 1 Open the Dialer application by locating it in Windows Explorer and double-clicking it Step 2 Choose Edit > Options. Step 3 Choose Phone as the Preferred Line for Calling. Step 4 In the Line Used For area, choose one Cisco Line in the Phone Calls drop-down menu. Step 5 Click OK. Step 6 Click Dial. Step 7 Enter a number to dial, choose Phone Call in the Dial as box, and then click Place Call. What to do next If the call is successful, the Cisco TSP client is installed correctly. If you encounter problems during this procedure, or if no lines appear in the line drop-down list on the dialer application, check the following items: • Verify the Cisco TSP configuration settings by opening the Cisco TAPI Configuration tool and verifying the configured parameters. • Reboot the computer to ensure all configuration options and installation processes have completed and are updated successfully. • Test the network link between the Cisco TSP client machine and Cisco Unified CM by using the ping command to check connectivity. • Ensure that the Cisco Unified CM CTIManager is running. Cisco TSP Behavior on Windows Upgrade On upgrade of windows to a higher version, for example from Windows 8 to Windows 10, Cisco TSP must be reinstalled to retain all the previous instances of data present in CiscoTSP Configuration. Perform the following procedure to reinstall the Cisco Unified TSP. Reinstall the Cisco Unified TSP, on page 140 Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 142 Cisco Unified TAPI Installation Verify the Cisco Unified CM TSP Installation