McDewey

Events, requests and responses Action At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB IVR1 selects/plays agent’s greeting Barge will fail on phone C Phone C (1002 shared line) try to barge in Table 36: This Behavior Is Also Seen During Consult Operation. Agent Holds Call While Agent Greeting Is Being Played Events, requests and responses Action At 1001: CONNECTED Calling = 1001 Called = 1002 Connected = 1002 At 1002: CONNECTED Calling = 1001 Called = 1002 Connected = 1001 Make call from 1001 to 1002, and 1002 answers Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 464 Message Sequence Charts Message Sequence Charts