McDewey

Events, requests and responses Action At 1002: the request is successful Application receives LineCallDevSpecific (SLDSMT_MEDIA_TO_BIB_STARTED) event At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = CgpnToIVR Called = 5555 Connected = CgpnToIVR CallAttributeBitMask = ServerCall bit will be set At 5555: CONNECTED, dwreason = LINECALLREASON_UNKNOWN (unknown) ExtendedCallReason = CtiReasonSendMediaToBIB Calling = 5555 Called = 5555 Connected = CallAttributeBitMask = ServerCall bit will be set Media event sent to application (StartTransmissionEvent) 1001 and 1002 also hears the agent greeting Application issues CCiscoLineDevSpecificStartSendMediaToBIBRequest on 1002 with 5555 and CgpnToIVR (CM feature creates server call to IVR1 5555, 5555 answers call) Server-IVR call is redirected to BIB by feature IVR1 selects/plays agent’s greeting Agent Zip Tone The devices mentioned in the use cases below also apply to SIP TNP phones. Configuration SCCP phones: A (Customer/Remote), B (Agent/Local). All Lines are Opened with Ext Version – 0x000B0000 Cisco Unified TAPI Developers Guide for Cisco Unified Communications Manager, Release 15 and SUs 471 Message Sequence Charts Agent Zip Tone