/mcp• Unified Communications Manager may limit the number of phone devices that can join a conference call (a configurable parameter). When a supervisor makes a barge call, the supervisor is added as a new party to the conference. If the resource limit has already been reached, the supervisor's barge request fails. • Both Unified CCE and Unified CCX allow a barge request only through the conference controller (the agent who initiates the conference call). In case of CVP routed calls, the barge request is also possible for agents other than the conference controller. If the original call is not a conference call, after the barge request succeeds, the call becomes a conference call and the agent is the conference controller. If the original call is a conference call and the agent is not the conference controller, the supervisor's barge request fails. https://<FQDN>/finesse/api/User/<id>/Dialogs URI: https://finesse1.xyz.com/finesse/api/User/1234/Dialogs Example URI: Supervisors can use this API. Supervisors can only make barge call requests using the fromAddress that they are currently signed in to and can only barge in to calls they are already silent monitoring. Administrators cannot barge in to any calls because they are not associated with a phone device. Security Constraints: POST HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>BARGE_CALL</requestedAction> <fromAddress>1001002</fromAddress> <toAddress>1001001</toAddress> <associatedDialogUri>/finesse/api/Dialog/6873122</associatedDialogUri> </Dialog> HTTP Request: requestedAction (required): The way in which to create the dialog (BARGE_CALL) fromAddress (required): The extension of the supervisor who initiated the barge request toAddress (required): The extension of the agent whose call the supervisor wants to barge in on associatedDialogUri (required): The relative URI of the silent monitor dialog on which the supervisor wants to barge in Request Parameters: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 101 Cisco Finesse Desktop APIs Dialog—Make a Barge Call