McDewey

Asynchronous Errors When accessing the Finesse REST API through the Finesse JavaScript library, asynchronous errors have a status code of 400. When receiving the asynchronous error directly through XMPP, the error message has the format described in "Dialog CTI Error Notification." Note Deployment Type Reason ErrorType ALL Supervisor attempts a barge call on an agent who is not the conference controller. Generic Error ALL Supervisor attempts a barge call on an agent who is on a Consult call. Generic Error Dialog—End a Barge Call This API allows a supervisor to leave a barge call that was initiated by that supervisor. The Dialog object is updated, specifying a requestedAction of DROP and a targetMediaAddress of the extension of the supervisor who made the barge call. The agent can remain on the call unless the total number of participants becomes less than two when the supervisor leaves (like the drop operation of a conference call). https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/32458 Example URI: Supervisors can use this API. A supervisor can only drop barge call if that supervisor is a participant in the call. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>DROP</requestedAction> <targetMediaAddress>1001002</targetMediaAddress> </Dialog> HTTP Request: requestedAction (required): The way in which to create the dialog (DROP) targetMediaAddress (required): The extension of the supervisor who initiated the barge call Request Parameters: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 103 Cisco Finesse Desktop APIs Dialog—End a Barge Call