McDewey

When the CLI property is set to a default value (supervisor_only), the supervisor can drop only an extension that corresponds to a signed-in agent or supervisor. The supervisor cannot drop a CTI Route Point, IVR port, a device to which no agent is signed in, a caller device, or other agents for whom SILENT_MONITOR is not initiated by the supervisor. In conference calls, the application (CTI softphone) is able to drop only its own connection from the conference and is not able to drop other participants from the conference call. For more information, see the Enable Dropping Call Participants from a Conference Call section in Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICM/CCE at https://www.cisco.com/c/en/us/ support/customer-collaboration/unified-contact-center-enterprise/ products-programming-reference-guides-list.html If wrap-up is enabled for the agent who is dropped, that agent can perform wrap-up after being dropped. Note https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/54321 Example URI: The Agents and the supervisor who are the participants in the conference call can use this API. By default, this API is only available for supervisors, but the administrator can use the Finesse CLI to expand access to conference controllers or even all agents. Note Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>PARTICIPANT_DROP</requestedAction> <targetMediaAddress>1001001</targetMediaAddress> </Dialog> HTTP Request: requestedAction (required): The action to be performed on the dialog. targetMediaAddress (required): The extension to drop from the conference call. Request Parameters: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 105 Cisco Finesse Desktop APIs Dialog—Drop Participant from Conference