McDewey

Asynchronous Errors When accessing the Finesse REST API through the Finesse JavaScript library, asynchronous errors have a status code of 400. When receiving the asynchronous error directly through XMPP, the error message has the format described in "Dialog CTI Error Notification." Note Deployment Type Reason ErrorType Unified CCX Attempt to PUT a START_RECORDING when the only allowable action is TRANSFER_SST. Generic Error Unified CCX Attempt to PUT a START_RECORDING when the only allowable action is ANSWER. Generic Error Unified CCE Attempt to PUT a START_RECORDING on a Unified CCE deployment type. This API is only supported with Unified CCX deployment type. Generic Error Dialog—Accept, Close, or Reject an Outbound Option Preview Reservation This API allows a user to accept, close, or reject a reservation in an Outbound Option Preview campaign. Finesse signals an Outbound Option Preview reservation by posting a dialog notification of type OUTBOUND_PREVIEW to the reserved user. This API applies to Unified CCE only. If you attempt to use this API on a Finesse deployment with Unified CCX, Finesse returns a “Not Implemented” error. Note https://<FQDN>/finesse/api/Dialog/<dialogId> URI: https://finesse1.xyz.com/finesse/api/Dialog/54321 Example URI: Agents can use this API. An agent must be a participant in the dialog to perform this action. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <Dialog> <requestedAction>{ACCEPT|CLOSE|REJECT}</requestedAction> <targetMediaAddress>1001001</targetMediaAddress> </Dialog> HTTP Request: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 108 Cisco Finesse Desktop APIs Dialog—Accept, Close, or Reject an Outbound Option Preview Reservation