/mcpThis document contains information about error type and error message. You can find information about error data values for most User and Dialog errors in the following documents: For Finesse deployments with Unified CCE, see the CTI Server Message Reference Guide for Cisco Unified Contact Center Enterprise, which you can find at https://developer.cisco.com/site/cti-protocol/documentation/ . For Finesse deployments with Unified CCX, see the https://developer.cisco.com/docs/contact-center-express/ #!cti-protocol-dev-guide. Note HTTP Errors All HTTP errors are returned as HTTP 1.1 Status Codes. Errors that might be for Finesse-specific events are listed below: 500 Internal Server Error Finesse Web Services returns 500 if the CTI connection is lost but the loss is not yet detected by automated means. • 500 - DB_RUNTIME_EXCEPTION (database error, but the database is thought to be operational) • 500 - RUNTIME_EXCEPTION (a non-database error) • 500 - AWS_SERVICE_UNAVAILABLE (AWS not operational) 503 Service Unavailable If Finesse is in PARTIAL_SERVICE or OUT_OF_SERVICE, it returns 503 for all requests. If any dependent service goes down, Finesse goes to OUT_OF_SERVICE state (for example, if the Cisco Finesse Notification Service is down).This error is due to a temporary outage or overloading condition. A retry after several seconds is likely to succeed. For example, the system returns 503 when the system is just starting up and when the system is trying to connect to the CTI server. Peripheral Error Codes Cisco Finesse, Release 12.5(1) introduces peripheral error codes for CTI operations, which provide a more detailed description of the error scenario. The newly added parameters are: • peripheralErrorCode • peripheralErrorMsg • peripheralErrorText Example: <ApiErrors> <ApiError> <ErrorType>Service Unavailable</ErrorType> <ErrorData></ErrorData> <ErrorMessage>SERVER_OUT_OF_SERVICE</ErrorMessage> <peripheralErrorCode>13036</peripheralErrorCode> <peripheralErrorMsg>PERERR_GW_E_JTAPIOBJ_PERFORMANSWERCALL_NO_TERMINAL_CONNECTION</peripheralErrorMsg> <peripheralErrorText>The routine performAnswerCall in class JTapiObj got a null connection from a call to 'findTerminalConnection'</peripheralErrorText> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 11 Introduction Cisco Finesse API Errors