/mcpDescription Dialog State Indicates that the phone is off the hook at a device INITIATING Indicates that the phone is dialing at the device INITIATED Indicates that the call is ringing at a device ALERTING Indicates that the dialog has at least one active participant ACTIVE Indicates that the dialog has failed FAILED Indicates that the dialog has no active participants DROPPED Actions Parameter Values The following table describes possible values (allowable actions) for the Actions response parameter: Description Enabled Button on Desktop Participant Allowable Action Allows an agent to make an outgoing call. Make a New Call MAKE_CALL Allows an agent to answer an incoming call. Answer ANSWER Allows an agent to hold a call that is currently active. Hold HOLD Allows an agent to retrieve a call that was on hold. Retrieve RETRIEVE Allows an agent to drop the participant of a call. End DROP Allows an agent to set call data for the call. Finesse does not allow an agent to set call data from the desktop. A user can set call data through the API only. Note — UPDATE_CALL_DATA Allows an agent to send DTMF digits for the call. — SEND_DTMF Allows an agent to make a consult call for transfer or conference. Consult CONSULT_CALL Allows an agent to start a conference between the selected held call and the existing active call on the desktop. Conference CONFERENCE Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 125 Cisco Finesse Desktop APIs Actions Parameter Values