McDewey

get copy of the details such as reason codes, wrap-up reasons, media properties layout, phone books, and workflows associated to the team. From Cisco Finesse Release 12.5(1) onwards, the following User APIs are deprecated. These APIs are available for backward compatibility and have lower performance compared to the TeamResouce APIs. • User—Get Reason Code List • User—Get Wrap-Up Reason List • User—Get Media Properties Layout List • User—Get List of Phone Books • User—Get List of Workflows Responses from the TeamResource APIs are valid for all members of the team. For more details, see Cisco Finesse REST APIs, on page 3. TeamResource APIs TeamResource—Get Reason Codes This API allows an agent or supervisor to get the NOT_READY, LOGOUT, and ALL reason codes for a team. The ReasonCodes can be empty (for example, if no reason codes for the specified category exist in the Finesse configuration database). Reason codes that have forAll field set to true apply to all the teams. The category parameter is required when making a request to get reason codes for a team. Note For more information about the ReasonCode object, see ReasonCode, on page 236. https://<FQDN>/finesse/api/TeamResource/<teamId>/ReasonCodes?category=NOT_READY|LOGOUT|ALL URI: https://finesse1.xyz.com/finesse/api/TeamResource/1234/ReasonCodes?category=NOT_READY Example URI: Agents and supervisors who are part of the team can use this API. To get the reason codes for the team, the user must be signed in or provide valid authorization credentials. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 151 Cisco Finesse Desktop APIs TeamResource APIs