/mcp— Content Type: XML Input/Output Format: — HTTP Request: 200: Success 400: Bad Request (the request body is invalid) 400: Finesse API Error (for example, the object does not exist, the object is stale, or violation of the DB constraint) 401: Authorization Failure 401: Invalid Authorization 404: Not Found (for example, the teamId does not exist or has been deleted) 500: Internal Server Error HTTP Response: <WrapUpReasons> <WrapUpReason> <label>Successful tech support call</label> <forAll>true</forAll> <uri>/finesse/api/WrapUpReason/1234</uri> </WrapUpReason> ... more wrap-up reasons ... </WrapUpReasons> Example Response: <ApiErrors> <ApiError> <ErrorType>Authorization Failure</ErrorType> <ErrorMessage>UNAUTHORIZED</ErrorMessage> <ErrorData>1234</ErrorData> </ApiError> </ApiErrors> Example Failure Response: TeamResource—Get Media Properties Layouts This API allows an agent or supervisor to get the media properties layout configured for the team. https://<FQDN>/finesse/api/TeamResource/<teamId>/MediaPropertiesLayouts URI: https://finesse1.xyz.com/finesse/api/TeamResource/1234/MediaPropertiesLayouts Example URI: Agents and supervisors who are part of the team can use this API. To get the media properties layout for the team, the user must be signed in or provide valid authorization credentials. Security Constraints: GET HTTP Method: — Content Type: XML Input/Output Format: — HTTP Request: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 153 Cisco Finesse Desktop APIs TeamResource—Get Media Properties Layouts