McDewey

This API is only supported for a stand-alone Finesse deployment with Unified CCE and not applicable for coresident Finesse deployment with Unified CCX. Note Media The Media object represents a user's state in a Media Routing Domain (MRD). The Media object is structured as follows: <Media> <uri>/finesse/api/User/1001004/Media/5000</uri> <description>Chat MRD</description> <dialogLogoutAction>CLOSE</dialogLogoutAction> <id>5000</id> <interruptible>true</interruptible> <maxDialogLimit>10</maxDialogLimit> <name>Cisco_Chat_MRD</name> <ReasonCode> <category>NOT_READY</category> <code>10</code> <forAll>true</forAll/> <id>16</id> <label>Team Meeting</label> <uri>/finesse/api/ReasonCode/16</uri> </ReasonCode> <reasonCodeId>16</reasonCodeId> <routable>true</routable> <state>NOT_READY</state> <stateChangeTime>2015-09-11T06:55:14.782Z</stateChangeTime> </Media> Media APIs Media—Sign In The Media—Sign In API allows a user to sign in to an individual non-voice Media Routing Domain (MRD) on CCE. If the response is successful, the user is signed in to Finesse and is automatically placed in NOT_READY state and made routable for that MRD. Routable means that CCE is allowed to assign an agent tasks in the MRD. If five consecutive sign-ins fail due to an incorrect password, Finesse blocks access to the user account for a period of 5 minutes. If a user is already signed in and attempts to sign in again, the user receives an error. Some parameters used in this API are only known to the Finesse side on which the user signed in. If the user switches sides, the user must sign in again to have this functionality work correctly. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 167 Cisco Finesse Desktop APIs Media