/mcp• Refresh Token—It obtains a new access token before the current access token expires. The IdS generates the refresh token. The refresh and access token are generated as a pair of tokens. When refreshing the access token, the pair of tokens provide an extra layer of security. You can configure the expiry time of the refresh token and access token in the IdS administration. When the refresh token expires, you cannot refresh the access token. Cisco Contact Center Components The following are the Cisco Contact Center components that support SSO: • Cisco Finesse • Cisco Unified Intelligence Center For more information about SSO Solution overview, see https://developer.cisco.com/docs/ contact-center-express/#cisco-identity-service-client-sdk-overview. For more information about the third-party integrations, see https://developer.cisco.com/docs/ contact-center-express/#cisco-identity-service-client-sdk-guide/overview. Single Sign-On APIs Single Sign-On—Test API This SSO Test API is used to test the SSO authentication and authorization setup with Finesse. https://<FQDN>/desktop/sso/test URI: https://finesse1.xyz.com/desktop/sso/test Example URI: Agents and supervisors can use this API. Security Constraints: GET HTTP Method: — Content Type: HTML Input/Output Format: — HTTP Request: — Request Parameters: 200: Success 400: Bad Request 401: Unauthorized 500: Internal Server Error HTTP Response: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 189 Cisco Finesse Desktop APIs Single Sign-On APIs