/mcp{"token":"eyJhbGciOiJkaXIiLCJjdHkiOiJKV1QiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..0 KelINtPSTQJGHthEo6GGg.iJl7anAh8Edt07pOQmHZ7BLgK-ozMiy5Fy42Pkj8FQ3xUMQvq5coGwSnHCEr1 deuNFt5i6685L5aHZzGe3VChWRPOnHveKaOEbgjgdNAhFXnIF033H4hZ-sKf zGSdIiXDIqv7llOGhzwDWw jYA7icEgIqaTttu5VVMPsI5eCwwd8uf1SXA7_rNU9bM1Kkra-v PRyqJX4h2gR-1vbk1q3L1GEtaAnWqDIe 4MAZELtuD-J5O4Kid26lwKzdq5PL_PH51-lyw_Mz ds0JiE4ZWcG_JmAa4BtZfKGs1z4S6Laj7scxi7WW7u 5-lfBsn6ixhouC3Jdz4N3FJQZ6IizQ 0tUwOWb0HoD6tsU6mH4r5tYeRjtGliTJff71BIAkZl6N1fCB0ZN2 P5lPMWPqfIgqw8r0H5Ar 1xDNpmfs_b0e0lHwfCczWKqn96wFIUeP0IBpk2uv7-8C5NvM6U72Vbs9SjUH7T 3b8zZzt9mg Hnu2fdluW5OfrdLxF6BGiI20_p6jjI0D7HPrqpX-I7RGSWB79fEFm0IOFAEy04kwvRJBJx8hI Mu-2AHc38NW7i-mZVzbE28K2pPwyeFMR6UWKIl0ztDsAyEQA89DI1bOukFa57CDQzF4mR5szmczaLeoXTAC hY8qPMvAEjMtAvSIQSwb9W-D6HoxBQM6gF-Sth1eD2n82gkbb1-Gg4GF3gzoSa-kf1sYj62mF4PUsJVN4 cFXRgzdyhjkDielwabBJPbt0oAXR2qj3qH7TBxLj4hYdKbPq2bDd9eFNeMhTMX49hYrONGWaSz3CdBb3fby 177ALj-AHlGU2mbZ1Ofa3hUj5h1H3p7QwGWGs1Ka56DHK3cTcPszAvMdtVF0MZsK9ODr0gJVFFKPvoY2alb d3xG6rbbQmvWGoSYWgT7l2dzUYokEOEjN6halaZmOBcnjxS-NeqCRrve-22zwqFwD-fEdjRf9ATtq32UcB_ RmlnubDJOndJQ.5kix_gQZGr6xGye3cUE18g","refresh_token":"eyJhbGciOiJkaXIiLCJjdHkiOiJK V1QiLCJlbmMiOiJBMTI4Q0JDLUhTMjU2In0..gdULcCw-3nh_R-FnIHPXDQ.0kYaOssJH76ro2iD5JCYBuZ qVMFrDpA0FDeK_bm9ClcuJaaU4vNWnww7r6G7qT4AFdQZqnIMq0kBSzpbfKVIchOs95usysQA3IYi2d8dlE blIkdRiPWYWhNbhj_KjcNM-Rjt9SbinW3dfl8NL_OB0MTs0HYa8DwdcXnP_62QonodfHAiGVH9i8VgoHKBj CLUTNcUbVX43pdxyOvLwuOOZh4Uzp-8L1dn16PE0wU7wBvyl2J6xTrAEZ1Beya2pCP-zn8eCYTqAEiuzbm- DVP9b4G7w4qusQ_Z347b0Oa782o7_Ui4_mpbt2kaOP5wYByR0ftCkGLsAnPyJ5BpB89Sd2TnXmRWMhc72vq u1AM67UimxUpjWxVDZem0QowbYKLdEWZSMUP744hLgrGFEKdanWQKFKoOMzqhprfHCz3VZYs6kZvhvWRsmo U8hI9j0qklfNuhJkCs-UeF6GnlN7FNsxEfHAvcXgF_oxGFQcEjoek0cYPzUWhIqV94bapeYm6sRH7d38QGB Rm2D-mkdsQyMcQvH66NJ3uYPm1InwNoNQuaS0feo4OTpms5CIt49jblNrl7k5Kpk6Q7DMKcCuyKK4OyxPY9 uN-7y2l3XnmtG3jhqOTjQ9t_1YdBh-RFHbv6M2KWWIHZ57CpRpSNCo-wN1VRaOkbQaLwLwEU_Hk-Cp4.RRH syddqhFEtH0xvRc5EjA","expires_in":3564,"user_id":"sjefferson","realm":"finesse.com", "user_principal":"sjefferson@finesse.com"} • The response also contains the token expiry time in seconds. In a Unified CCX deployment, the username, loginName, and loginId can be used interchangeably for the Finesse REST API calls. Note Step 5 This step is for Unified CCE deployments only. In a Unified CCE deployment, the user_id obtained from the IdS token can be either the loginName or the peripheralId (loginId). The Finesse REST APIs can only accept the loginId. Use the User—Get User Id from loginName API to get the loginId from the user_id of the IdS token. Example: https://finesse1.xyz.com/finesse/api/User/sjefferson Example Response: <User> <dialogs>/finesse/api/User/1001002/Dialogs</dialogs> <extension></extension> <firstName>AGENT</firstName> <lastName>98411</lastName> <loginId>98411</loginId> <loginName>sjefferson</loginName> <mediaType>1</mediaType> <pendingState></pendingState> <reasonCodeId>-1</reasonCodeId> <roles> <role>Agent</role> </roles> <settings> <wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming> </settings> <state>LOGOUT</state> <stateChangeTime></stateChangeTime> <teamId>5000</teamId> <teamName>FunctionalAgents</teamName> <uri>/finesse/api/User/sjefferson</uri> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 197 Cisco Finesse Desktop APIs Client Integration