McDewey

Description Error Type Status The user attempted to run the API against the secondary Finesse server. Configuration APIs cannot be run against the secondary Finesse server. Forbidden 403 Any runtime exception is caught and responded with this error. Internal Server Error 500 ConfigInfo The ConfigInfo object is a container element that holds the Cisco Finesse configuration details. The ConfigInfo object is structured as follows: <ConfigInfo> <totalSkillGroups></totalSkillGroups> <totalSupervisors></totalSupervisors> <totalTeams></totalTeams> <totalUsers></totalUsers> <uri></uri> <versionInfo></versionInfo> </ConfigInfo> ConfigInfo APIs ConfigInfo—Get This API allows an administrator to get the following information: • Product version with the COP information • Total skillGroups • Total supervisors • Total teams • Total users https://<FQDN>/finesse/api/ConfigInfo URI: https://finesse1.xyz.com/finesse/api/ConfigInfo Example URI: Administrators, agents, and supervisors can use this API. Security Constraints: GET HTTP Method: — Content Type: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 210 Cisco Finesse Configuration APIs ConfigInfo