/mcpFor each object, Finesse maintains an internal request queue where each subsequent request for this object is processed only after a success or a failure confirmation response is received from the CTI Server for the previous request. RequestId is a user provided unique string that is added to the request API header and used to correlate originating requests with the resulting XMPP notifications or errors. RequestId is a best effort request-response correlation and is not reliable. Note XMPP event notifications that match the requested action are tagged with the requestId (if available) from the original request. If the originating request results in a system error, the corresponding XMPP error notifications also contain the requestId. Note that the request id is not sent in the case of synchronous responses to GET requests. Although not mandatory, using a unique requestId helps in tracking error messages and allows a user to debug issues faster, as messages with requestId are easily tracked in Finesse logs. The requestId facility is not implemented for Task routing APIs. For more information, see the section on Task Routing APIs. Note The following sections provide instructions and examples for using the APIs with Postman and Pidgin. Sign In to Finesse Use the User - Sign In to Finesse API to sign the agent in. This example uses the following information: • Finesse server FQDN: finesse1.xyz.com • Agent name: John Smith • Agent ID: 1234 • Agent password: 1001 • Agent extension: 1001 • requestId: xyz This example shows the URL field for a Unified CCE deployment. In a Unified CCX deployment, you must include the port number in the URL. Note 1. Access Postman (Ctrl + Alt +P from the Mozilla Firefox browser) and enter the following string in the URL field: https://finesse1.xyz.com/finesse/api/User/1234 2. Enter the agent's ID (1234) and password (1001) in the two User Auth fields directly under the URL field. 3. In the Content Type field, enter application/XML. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 22 Lab Development Environment Validation with Cisco FinesseWeb Services APIs Sign In to Finesse