McDewey

This example shows the URL field for a Unified CCE deployment. In a Unified CCX deployment, you must include the port number in the URL. Note 1. In Postman, enter the following string in the URL field: https://finesse1.xyz.com/finesse/api/User/1234 2. Enter the agent's ID (1234) and password (1001) in the two User Auth fields directly under the URL field. 3. In the Content Type field, enter application/XML. 4. In the area under Content Options, enter the following: <User> <state>READY</state> </User> 5. (Optional) To add the requestId: a. Click Headers. b. In the Name field, enter requestId, and in the Value field, enter xyz. c. Click Add/Change 6. Click PUT. Postman returns the following response: PUT on https://finesse1.xyz.com/finesse/api/User/1234 Status 202: Accepted Finesse returns the following user notification: <Update> <data> <user> <dialogs>/finesse/api/User/1234/Dialogs</dialogs> <extension>1001</extension> <firstName>John</firstName> <lastName>Smith</lastName> <loginId>1234</loginId> <loginName>jsmith</loginName> <roles> <role>Agent</role> </roles> <state>READY</state> <pendingState></pendingState> <settings> <wrapUpOnIncoming></wrapUpOnIncoming> <wrapUpOnOutgoing></wrapUpOnOutgoing> </settings> <stateChangeTime>2014-05-27T00:35:24.123Z</stateChangeTime> <teamId>1</teamId> <teamName>Default</teamName> <uri>/finesse/api/User/1234</uri> </user> </data> <event>PUT</event> <requestId>xyz</requestId> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 24 Lab Development Environment Validation with Cisco FinesseWeb Services APIs Change Agent State