/mcp<stateChangeTime>2012-03-01T17:58:21.234Z</stateChangeTime> <mediaType>1</mediaType> <pendingState>NOT_READY</pendingState> <pendingStateReasonCode> <category>NOT_READY</category> <code>1725</code> <forAll>true</forAll> <id>489</id> <label>Lunch</label> <systemCode>false</systemCode> <uri>/finesse/api/ReasonCode/489</uri> </pendingStateReasonCode> <pendingState></pendingState> <reasonCodeId>16</reasonCodeId> <ReasonCode> <category>NOT_READY</category> <uri>/finesse/api/ReasonCode/16</uri> <code>10</code> <label>Team Meeting</label> <forAll>true</forAll/> <systemCode>false</systemCode> <id>16</id> </ReasonCode> <settings> <wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming> <wrapUpOnOutgoing>REQUIRED</wrapUpOnOutgoing> </settings> <extension>1001001</extension> <mobileAgent> <mode>CALL_BY_CALL</mode> <dialNumber>4085551234</dialNumber> </mobileAgent> <firstName>Chris</firstName> <lastName>Smith</lastName> <teamId>500</teamId> <teamName>Sales</teamName> <dialogs>/finesse/api/User/1001001/Dialogs</dialogs> <teams> <Team> <uri>/finesse/api/Team/2001</uri> <id>2001</id> <name>First Line Support</name> </Team> <Team> <uri>/finesse/api/Team/2002</uri> <id>2002</id> <name>Second Line Support</name> </Team> <Team> <uri>/finesse/api/Team/2003</uri> <id>2003</id> <name>Third Line Support</name> </Team> ... other teams ... </teams> </User> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 28 Cisco Finesse Desktop APIs User