/mcp<Trigger> <Variable> <name>state</name> <node>//Dialog/participants/Participant/mediaAddress [.=${extension}]/../state</node> <type>CUSTOM</type> </Variable> <comparator>IS_EQUAL</comparator> <value>ACTIVE</value> </Trigger> <Trigger> <Variable> <name>fromAddress</name> <node>//Dialog/fromAddress</node> <type>CUSTOM</type> </Variable> <comparator>IS_NOT_EQUAL</comparator> <value>${extension}</value> </Trigger> </triggers> </TriggerSet> CALL_ENDS <TriggerSet> <type>SYSTEM</type> <name>CALL_ENDS</name> <triggers> <Trigger> <Variable> <name>mediaType</name> <node>//Dialog/mediaType</node> <type>CUSTOM</type> </Variable> <comparator>IS_EQUAL</comparator> <value>Voice</value> </Trigger> <Trigger> <Variable> <name>callType</name> <node>//Dialog/mediaProperties/callType</node> <type>CUSTOM</type> </Variable> <comparator>IS_IN_LIST</comparator> <value>ACD_IN,PREROUTE_ACD_IN,PREROUTE_DIRECT_AGENT,TRANSFER,OVERFLOW_IN, OTHER_IN,AGENT_OUT,OUT,OUTBOUND,AGENT_INSIDE,OFFERED,CONSULT,CONSULT_OFFERED, CONSULT_CONFERENCE,CONFERENCE,TASK_ROUTED_BY_ICM,TASK_ROUTED_BY_APPLICATION, VOICE_CALL_BACK,NON_ACD,SUPERVISOR_BARGE_IN,NULL</value> </Trigger> <Trigger> <Variable> <name>state</name> <node>//Dialog/participants/Participant/mediaAddress [.=${extension}]/../state</node> <type>CUSTOM</type> </Variable> <comparator>IS_IN_LIST</comparator> <value>DROPPED,WRAP_UP</value> </Trigger> </triggers> </TriggerSet> CALL_IS_MADE Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 289 Cisco Finesse Configuration APIs Workflow