McDewey

If five consecutive sign-ins fail due to an incorrect password, Finesse blocks access to the user account for a period of 5 minutes. Additional configuration is required on Unified CCE and Unified Communications Manager before a mobile agent can sign in. After using this API, you may need to perform additional steps to complete the sign-in. For more information, see the Cisco Unified Contact Center Enterprise Features Guide. Note Cisco Unified Mobile Agent (Unified MA) enables an agent using an PSTN phone and a broadband VPN connection (for agent desktop communications) to function just like a Unified CCE agent. https://<FQDN>/finesse/api/User/<id> URI: https://finesse1.xyz.com/finesse/api/User/1234 Example URI: Users can only act on their own User objects. Security Constraints: PUT HTTP Method: Application/XML Content Type: XML Input/Output Format: <User> <state>LOGIN</state> <extension>1001001</extension> <mobileAgent> <mode>CALL_BY_CALL</mode> <dialNumber>4085551234</dialNumber> </mobileAgent> </User> HTTP Request: id (required): The ID of the user state (required): The new state that the user wants to be in (for this API, the state must be set to LOGIN) extension (required): The extension with which to sign in the user mobileAgent (required): Indicates that the user is a mobile agent mode (required): The connection mode for the call dialNumber (required): The phone number that the system calls to connect with the mobile agent Request Parameters: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 31 Cisco Finesse Desktop APIs User—Sign In as a Mobile Agent