McDewey

C H A P T E R 5 Cisco Finesse Serviceability APIs If a user repeatedly passes an invalid password in the basic authorization header to a serviceability API, on the fifth invalid attempt, Finesse blocks the user's access to all serviceability APIs for 5 minutes. This lock period differs from the 30-minute lock period implemented for the Finesse administrator console. Note • SystemInfo, on page 333 • Diagnostic Portal, on page 337 • RuntimeConfigInfo, on page 340 SystemInfo The SystemInfo object represents the Finesse system and provides high level configuration and state information like the deployment type, the current system state, hostnames of the finesse nodes and such details. The SystemInfo object is structured as follows: <SystemInfo> <currentTimestamp></currentTimestamp> <deploymentType></deploymentType> <lastCTIHeartbeatStatus></lastCTIHeartbeatStatus> <lastSuccessCTIHeartbeatTime></lastSuccessCTIHeartbeatTime> <ctiVersion></ctiVersion> <ctiHeartbeatInterval></ctiHeartbeatInterval> <license></license> <peripheralId></peripheralId> <primaryNode> <host></host> </primaryNode> <secondaryNode> <host></host> </secondaryNode> <status></status> <statusReason></statusReason> <systemAuthMode></systemAuthMode> <timezoneOffset></timezoneOffset> <uri></uri> <xmppDomain></xmppDomain> <xmppPubSubDomain></xmppPubSubDomain> </SystemInfo> Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 333