McDewey

C H A P T E R 6 Cisco Finesse Notifications • About Cisco Finesse Notifications, on page 345 About Cisco Finesse Notifications The Cisco Finesse Web Service sends notifications to clients that subscribe to that class of resource. For example, a client that is subscribed to User notifications receives a notification when an agent signs in or out of the Finesse desktop, information about an agent changes, or an agent's state changes. The preceding example illustrates some cases where notifications are sent. It is not intended to be an exhaustive list. Note Notification payloads are XML-encoded. If these payloads contain any special XML characters, you must ensure that the client decodes this information correctly before processing it further. Note Notification Frequency Finesse publishes notifications when a change occurs in the resource characteristics. Subscription Management Finesse clients can interface directly with the Cisco Finesse Notification Service to send subscribe and unsubscribe requests. Clients subscribe to notification feeds published to their respective nodes (such as /finesse/api/User/1000) by following the XEP-0060 standard. Each agent is automatically subscribed to the following notification feeds, where {id} represents the agent ID for that agent: • User - /finesse/api/User/{id} • Dialogs - /finesse/api/User/{id}/Dialogs • SystemInfo - /finesse/api/SystemInfo Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 345