/mcp</CallVariable> </callvariables> <queueNumber>5022</queueNumber> <queueName>UCM_PIM.Func.Agents.SG</queueName> <callKeyCallId>217</callKeyCallId> <callKeySequenceNum>1</callKeySequenceNum> <callKeyPrefix>152018</callKeyPrefix> </mediaProperties> <mediaType>Voice</mediaType> <participants> <Participant> <actions> <action>UPDATE_CALL_DATA</action> <action>DROP</action> </actions> <mediaAddress>1112554</mediaAddress> <mediaAddressType>AGENT_DEVICE</mediaAddressType> <startTime>2016-05-03T21:49:36.512Z</startTime> <state>INITIATING</state> <stateCause></stateCause> <stateChangeTime>2016-05-03T21:49:36.512Z</stateChangeTime> </Participant> </participants> <state>INITIATING</state> <toAddress>90101</toAddress> <uri>/finesse/api/Dialog/2130715746</uri> </Dialog> </dialogs> </data> <event>POST</event> <requestId>edc7064f-1178-11e6-8bd0-005056000005</requestId> <source>/finesse/api/User/112554/Dialogs</source> </Update> • Incoming call • Ending a call Notification Triggers: • When dialog properties associated with the specified Dialog id is modified. XML Format: /finesse/api/User/{id}/Dialogs Node: /finesse/api/Dialog/{id} (when a Dialog within the Dialogs collection for the user is modified) Source: Dialog Data: <Update> <data> <dialog> <!-- full Dialog object --> </dialog> </data> <event>{PUT}</event> <requestId>xxxxxxxxx</requestId> <source>/finesse/api/Dialog/16804377</source> </Update> Payload: Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 352 Cisco Finesse Notifications Dialog Notification