/mcp/finesse/api/User/{id}/Media/{mrdId} /finesse/api/User/{id}/ Media/{mrdId}/Dialogs (when a Dialog is added or removed from the Dialog collection for the user, for example offered or closed.) /finesse/api/Dialog/{id} (when a Dialog within the Dialogs collection for the user is modified, for example accepted, started, paused, or wrapped up.) Source: Media Dialog Data: <Update> <data> <apiErrors> <apiError> <errorData>[Error Code]</errorData> <errorMedia>5001</errorMedia> <errorMessage>[Error Constant]</errorMessage> <errorType>[Error Type]</errorType> </apiError> </apiErrors> </data> <event>PUT</event> <requestId>xxx-xxxx</requestId> <source>/finesse/api/User/{id}/Media/{mrdId}</source> </Update> Payload: <Update> <data> <apiErrors> <apiError> <errorData>1</errorData> <errorMedia>5001</errorMedia> <errorMessage>E_ARM_STAT_AGENT_ALREADY_LOGGED_IN</errorMessage> <errorType>Agent already logged into MRD</errorType> </apiError> </apiErrors> </data> <event>PUT</event> <requestId>xxx-xxxx</requestId> <source>/finesse/api/User/1001001/Media/5001</source> </Update> Sample Notification Payload: The notification system returns this error if an operation on a Media or nonvoice Dialog results in an asynchronous error. Notification Triggers: Media and Dialogs/Media Error Code Descriptions Errors for Agent State and Mode Changes Common Agent State and Mode Change Errors This table describes common errors returned if agent state or mode changes fail. Cisco Finesse Web Services Developer and JavaScript Guide, Release 12.5(1) 367 Cisco Finesse Notifications Media and Dialogs/Media Error Code Descriptions